Privacy Policy
How Suzhou Subao Logistics Technology Co., Ltd. (SUBAO) collects, uses, shares, stores and protects personal information.
Suzhou Subao Logistics Technology Co., Ltd. ("SUBAO", "we", "us" or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, store and protect personal information when you visit www.subaopack.com, contact us, or submit an enquiry through our website, our Facebook or Instagram pages, or a Meta (Facebook/Instagram) lead form (instant form).
By using our website or submitting information to us, you acknowledge this Privacy Policy. If you do not agree, please do not submit information to us.
1. Who We Are (Data Controller)
The data controller responsible for your personal information is:
Suzhou Subao Logistics Technology Co., Ltd.
Address: 2nd Floor, Building 4D, Kuachun Industrial Workshop, No. 5 Chunhui Road, Suzhou Industrial Park, Suzhou, Jiangsu, China
Email: wuhaochuan1@163.com
Phone: +86 131 8269 0216
2. Information We Collect
We collect information that you provide to us directly, including through Meta lead forms:
- Name
- Company name
- Job title
- Business email address
- Telephone number
- Country / region
- Packaging requirements, project details and other enquiry information
- Communications and documents you send to us
When you interact with our website or our ads on Meta platforms, we may also automatically collect limited technical and usage information, such as IP address, browser type, device information, pages viewed and how you reached our website.
3. How We Use Your Information
- Respond to your enquiries and provide packaging proposals, product information or quotations
- Communicate with you about your packaging requirements and projects
- Evaluate product, technical, logistics and commercial requirements
- Send you business information you request, such as catalogues or price lists
- Improve our products, services and website
- Measure and improve the performance of our marketing, including advertising on Meta platforms
- Comply with applicable legal obligations
- Protect our legal rights and prevent fraud or misuse
We do not sell your personal information.
4. Legal Basis for Processing
Where applicable law (such as the EU/UK GDPR) requires a legal basis, we process your personal information on the following bases:
- Your request / pre-contractual steps: to respond to your enquiry and provide a quotation.
- Legitimate interests: to manage and develop our business relationships and to respond to business enquiries.
- Consent: where you have given consent, such as for certain marketing communications, or where consent is otherwise required.
- Legal obligation: to comply with applicable laws and regulations.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies, and we may use measurement tools such as the Meta Pixel, to understand how visitors use our website and to measure and improve our advertising on Meta platforms. You can control or disable cookies through your browser settings. Disabling cookies may affect some website features. Where required by law, we will ask for your consent before placing non-essential cookies.
6. Sharing of Information
We may share personal information only as described below:
- With our employees and affiliated companies who need it for the purposes in this Policy;
- With service providers that support our business operations, such as website hosting, email, CRM, IT, logistics, analytics and marketing services;
- With professional advisers, such as lawyers or accountants, when necessary;
- With Meta Platforms (Meta Platforms Ireland Limited and its affiliates) for the purposes of running and measuring our advertising and receiving lead form submissions;
- With authorities or third parties where required by law or necessary to protect our legal rights.
We require service providers to handle personal information appropriately and only for the purposes described in this Privacy Policy.
7. International Transfers
SUBAO is located in China. If you are located in the European Economic Area, the United Kingdom or Switzerland, your personal information may be transferred to and processed in China or other countries where we or our service providers operate, which may not provide the same level of data protection as your home country. Where required by applicable law, we will use appropriate safeguards or rely on an applicable legal transfer mechanism for international transfers of personal information. You may contact us at wuhaochuan1@163.com for further information about the safeguards used.
8. Data Retention
We keep personal information only for as long as necessary to respond to your enquiry, manage our business relationship, meet legal obligations, resolve disputes and enforce agreements. Unless a longer period is required by law or contract, enquiry data is retained for up to 24 months after our last contact with you, after which it is deleted or anonymised.
9. Security
We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Your Rights
Depending on applicable law, you may have the right to:
- Request access to the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of your personal information;
- Request restriction of, or object to, certain processing;
- Request portability of information you provided to us;
- Withdraw consent at any time where processing is based on consent;
- Opt out of receiving marketing communications at any time;
- Lodge a complaint with your local data protection authority.
To exercise any of these rights, or to ask questions about this Privacy Policy, please contact us at wuhaochuan1@163.com. We will respond within the time required by applicable law.
11. Lead Forms on Meta Platforms
When you submit an enquiry through a Facebook or Instagram lead form (instant form), the information you enter is collected by us as the advertiser and is also processed by Meta Platforms under Meta's own terms and privacy policy. We use the information you submit only for the purposes described in this Privacy Policy, primarily to contact you about your packaging enquiry. For information about how Meta processes your data, please refer to Meta's Privacy Policy.
12. Children
Our website and services are intended for business use and are not directed to children. We do not knowingly collect personal information from children.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated effective date. We encourage you to review this page periodically.
14. Contact Us
Suzhou Subao Logistics Technology Co., Ltd.
Email: wuhaochuan1@163.com
Address: 2nd Floor, Building 4D, Kuachun Industrial Workshop, No. 5 Chunhui Road, Suzhou Industrial Park, Suzhou, Jiangsu, China
Phone: +86 131 8269 0216